Here is a list of questions we’re asked by tenants. If you don’t find the answer you’re looking for, please contact us and we’ll be happy to help.
Why do I have to pay a deposit?
A deposit is held to ensure that any damages not caused by fair wear and tear can be corrected at the end of your tenancy. If the property is left in a good condition, the deposit will be returned to you in full.
What will happen to my deposit?
Landlords and letting agents are required to register your deposit with an approved deposit scheme. We use the Deposit Protection Service. You can find out more information about them here.
You will receive full details when you move into a property.
How long will my tenancy agreement be for?
A tenancy agreement is a contract signed by both the tenant and the landlord, and outlines all the rules to which both parties must comply. Your initial tenancy agreement will be for six months. Subject to you satisfactorily maintaining your tenancy during this time, your tenancy will continue on a month to month basis. You may need your tenancy agreement at the end of your tenancy, so keep it safe.
What is a routine inspection visit?
We want to make sure that the property is being looked after, so we will carry out quarterly or six monthly inspections. We will also be looking for any maintenance issues which you haven’t already reported.
Can I decorate or make changes to the property?
Most landlords will allow tenants to decorate, but only with written permission. Sometimes landlords may give you permission on the understanding that the property is put back to its original condition when you leave. If you would like to decorate your home, you can email your request to firstname.lastname@example.org, post it to us or pop into the office. We will then contact the landlord for their approval.
What if I want to end the tenancy?
If you are in a fixed term contract (for example, if you are in the first six months of your tenancy), you will be liable for the rent until the fixed term is finished. If you are on a rolling month to month contract, you must give one calendar months’ notice.
Do you charge an application fee?
We do not charge anything for you to apply for a property.
Will I need a guarantor?
We ask for a guarantor if you are under 25 years old, claiming housing benefit or if you have any adverse credit. Please note, you must be at least 18 years old to rent a property through us.
Can I apply for a property without viewing it?
No, we do not allow anyone to apply for a property without viewing it first. The property may not be as you expect it to be from looking at the photographs. Once you have signed up, you are tied in for the first six months, so it’s important that you view first to make sure you’re happy.
How can I pay my rent?
You can pay your rent by standing order, debit card or BACS. There is a 2.8% charge for payment made using a credit card. We do not accept cash payments.
What is a pet bond?
Some landlords will only consider pets with an extra payment on top of the usual deposit. This is sometimes called a Pet Bond or Pet Payment. At the end of your tenancy, if your pet has caused any damage, the bond will be used to put it right.