Deposit protection

By law, landlords and agents in England and Wales, who take a deposit from tenants under an Assured Shorthold Tenancy Agreement (AST), must protect that deposit using a government–authorised tenancy deposit protection scheme.

McDonald Property Rentals uses the Deposit Protection Service (DPS). This is a custodial scheme, which means the DPS safeguards the deposit throughout the period of the tenancy and repays the funds to the appropriate parties at the end.

You can read more about the Deposit Protection Service and login to your account here.

When you first move into your home, we will register your deposit with the DPS. You will receive a deposit confirmation, either by post or email, which will contain a deposit ID and a repayment ID. Please make sure you keep this confirmation safe, as you will need it to claim your deposit back at the end of your tenancy.

If, at the end of your tenancy, you cannot find your confirmation, you will need to contact the DPS on 0330 303 0030 with your tenancy details. Although we have the deposit ID, we do not know your repayment ID number, as it is unique to you.

At the end of your tenancy, you can request your deposit back by logging into your account and selecting ‘Request a Repayment’. The on-screen guidance will take you through the process of requesting your repayment. The DPS will notify your landlord or us, asking them to log in and respond to the claim, or to fill out a paper form, which the DPS will send to you.

Once both parties have completed the repayment process, the repayment will be released within 10 calendar days.

Please note that if you don’t receive a response from us or from your landlord, your deposit will remain with the DPS until a single claim is made or a court order is received.

Repayments can be made direct to a UK bank account, or by cheque made payable to the agent/landlord or tenant. Repayments by cheque can only be made to the named agent/landlord and/or named tenant(s).

If there is a dispute regarding the return of your deposit, the DPS offers a free, evidenced-based Alternative Dispute Resolution (ADR) service. In the event of a dispute, both the agent/landlord and tenant must consent to use the ADR service, and agree to be bound by their decision.