Meet Jordan, McDonald’s Lettings Apprentice Kickstarting His Career in Property!

To celebrate this year’s Learning at Work Week, we sat down with our new Lettings Assistant Apprentice Jordan who joined the team at McDonald Property Rentals in January 2022. Keep reading to find out more about why Jordan applied for an apprenticeship, the responsibilities in his role, and what he has learned along the way!


What motivated you to apply for this apprenticeship?

I’ve always had an interest in property, previously I had a job as a roofer, but I didn’t enjoy it as much as I thought I would due to my fear of heights! I knew I wanted to explore property more as a career, so I began researching the other industries I could work in. Last year I signed up for an Interior Design course with the British College of Interior Design which I am due to finish in August 2022.

I’ve learned so much in terms of design, layout, and dimensions to make a property perfect for its audience. The course inspired me to search and try out more areas of property to gather a deeper insight and more experience, so when I came across the apprenticeship at McDonald Property Rentals, I instantly went for it!


What are your position and key responsibilities in your role?

As a Lettings Assistant Apprentice, my day to day role involves answering queries via call and email from new customers who wish to book a viewing of a property, new landlords who are putting their home up for let, and our current residents or landlords with enquires such as repairs or maintenance. I also produce floorplans and write advertorials for property listings via property portals such as Rightmove and Zoopla.

I’ve grown my people skills and lettings knowledge so much since I’ve been here. In February I began an ARLA Propertymark qualification which teaches all the expert knowledge you need as a lettings agent, including policies and the legal side of things. I’ve already passed the first unit of the qualification and I am looking forward to studying the next three! I’ve even begun attending viewings with customers which have been a great experience, especially with the interior design experience I’ve loved to help customers imagine how to make the property their own.


What is the best thing about working at MPR?

The best thing is the team at McDonald, I’ve felt instantly welcomed and part of the team since I walked through the door!


What challenges have you faced?

I didn’t have any lettings before I joined the team at McDonald, so I felt quite unsure of the legal responsibilities we had as a landlord and how best to help our customers, however with the support of the team and knowledge from my ARLA qualification, I am becoming more confident each day. I’ve also never worked in an office environment, so answering calls was new to me! I worked in a café when I was younger which developed my people skills by greeting customers, taking orders, and answering queries, so I just adapted this to telephone calls and it’s been a breeze!

The last challenge has been juggling working part-time as an apprentice, studying for an ARLA qualification and an interior design qualification all at once. However, the team has been so supportive and understanding throughout by helping me with time management skills.


What’s next for you?

I hope to keep my position at McDonald Property Rentals as I love the team, the company, and my role. My goal is to complete my ARLA qualification and become a Lettings Agent at McDonald Property Rentals, so I can continue learning and gather further on-the-job experience. From learning to design the perfect property to being on the ground and helping people in my local area find their dream home, I’m really enjoying combining my two qualifications too and I can’t wait to see where it takes me!


What is the best piece of advice you can give about learning and development?

Stay focused and don’t be afraid to ask questions! Throughout my experience as an apprentice, I have asked the team for help and support if I’ve ever felt unsure, as it has helped me learn about my job and the responsibilities expected from me, but also what my colleagues do in their day-to-day role which inspires me for my future.