Coronavirus FAQs

We have published some frequently asked questions (FAQs) to answer your general enquires concerning the outbreak of Coronavirus (COVID-19) in relation to the services we provide.  They will be updated as we receive more enquiries and to reflect the latest Government guidance.

If you have read our FAQs and have not found the answer to your question, please call us on 01253 823 135.

For the latest health advice on Covid-19 coronavirus please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do have any of the symptoms outlined by the NHS, please follow the guidance and contact us to let us know.

Can I still report a repair?

To protect you and prevent the spread of Coronavirus (Covid-19) we will only be responding to emergency repairs until further notice.  

Emergency repairs at this time includes: Security of your home, leaking water that could cause damage to your home, loss of heating and hot water, loss of electricity to your home.   

If you think you or a member of your household may have picked up the virus and are now self-isolating or social distancing, please let us know and we will assess your circumstances individually.  

We’re doing this as part of our plans to help make sure that we can keep delivering the services you need most during the coronavirus outbreak. 

If we do carry out a repair for you, you may see our staff wearing protective clothing, such as face masks and gloves as well as following guidance on social distancing. This is to protect them and you as they go about their work. 

We are not providing a routine repair service at this time 

I have reported a repair. Will you keep my appointment? 

To protect you and prevent the spread of Coronavirus (Covid-19) we will only be responding to emergency repairs until further notice.  

We will be contacting anyone with a repair appointment over the next three weeks and will reschedule your repair. 

Is the McDonald Property Rentals branch in Cleveleys still open?

Our branch is closed until further notice. You can still get in touch by calling us on 01253 823 135. 

Please check the McDonald Property Rentals website and social media for any updates.  

I am due to move into a new home, will this still be taking place?

To protect you and prevent the spread of Coronavirus (Covid-19) we will not be arranging any viewings or signing up new tenants until further notice.  

I am having trouble paying my rent/charges, what should I do?

We are here to help.  You can talk to us for financial help and advice on 01253 823 135.

Will property inspections still be taking place?

Your health and safety continues to be our top priority. We are doing everything we can to keep you safe and protect the services that are important to you.

We are closely monitoring government advice and as the situation evolves are making some changes to our services. As of Wednesday 18 March 2020, inspections will be postponed.

 

Last updated 24/03/2020