Coronavirus FAQs

We have published some frequently asked questions (FAQs) to answer your general enquires concerning the outbreak of Coronavirus (COVID-19) in relation to the services we provide.  They will be updated as we receive more enquiries and to reflect the latest Government guidance.

If you have read our FAQs and have not found the answer to your question, please call us on 01253 823 135.

For the latest health advice on Covid-19 coronavirus please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do have any of the symptoms outlined by the NHS, please follow the guidance and contact us to let us know.

Can I still report a repair?

To protect you and prevent the spread of Coronavirus (Covid-19) we will only be responding to emergency repairs until further notice.  

Emergency repairs at this time includes: Security of your home, leaking water that could cause damage to your home, loss of heating and hot water, loss of electricity to your home.   

If you think you or a member of your household may have picked up the virus and are now self-isolating or social distancing, please let us know and we will assess your circumstances individually.  

We’re doing this as part of our plans to help make sure that we can keep delivering the services you need most during the Coronavirus outbreak. 

If we do carry out a repair for you, you may see our staff wearing protective clothing, such as face masks and gloves as well as following guidance on social distancing. This is to protect them and you as they go about their work. 

We are not providing a routine repair service at this time 

I have reported a repair. Will you keep my appointment? 

To protect you and prevent the spread of Coronavirus (Covid-19) we will only be responding to emergency repairs until further notice.  

We will be contacting anyone with a repair appointment over the next three weeks and will reschedule your repair. 

Is the McDonald Property Rentals branch in Cleveleys still open?

Following the recent Government guidelines, we are now working to ensure we can re-open the office once we are satisfied that we have the appropriate procedures in place to keep both our customers and staff safe.

The preliminary office opening date is Monday 1st June 2020, if for any reason we feel that we cannot comply with Health and Safety regulations at this date we will post pone the opening of the office. Please ensure you monitor our website and social media channels for any updates.

Once the office is open, we will be operating on reduced staff and opening hours, the opening hours will be Monday to Friday 10am until 4pm. We will continue to answer phone enquiries from 9am until 5.30pm during the weekdays and 9.30am-12.30pm on Saturdays (subject to bank holidays).

Please be advised there will be a limit of no more than two people from the same household allowed in the office at any time. All visits to the office must be prearranged with office staff.

Please check the McDonald Property Rentals website and social media for any updates.  

I am due to move into a new home, will this still be taking place?

Following the recent Government guidelines, we are now working to ensure we can recommence viewings from Monday 1st June 2020 on available properties. There will be strict guidelines that must be followed to ensure the safety of our customers and staff. The rules that must be followed will be explained on the booking and confirmation of the viewing.

If the rules are not followed, we will refuse access to the property and the appointment will have to be rearranged.

Please check the McDonald Property Rentals website and social media for any updates.

I am having trouble paying my rent/charges, what should I do?

We are here to help.  You can talk to us for financial help and advice on 01253 823 135.

Will property inspections still be taking place?

Your health and safety continues to be our top priority. We are doing everything we can to keep you safe and protect the services that are important to you.

We are closely monitoring government advice and as the situation evolves are making some changes to our services. As of Wednesday 18 March 2020, inspections will be postponed.

For the latest health advice please visit:

NHS Coronavirus (COVID-19)

Public Health England – Guidance on protecting people most likely to get very poorly from coronavirus (shielding)

 

Last updated 28/05/2020