Our customer service team monitors our social media pages during business hours (9am to 5.30pm, Monday to Friday) and aims to respond to all queries within 24 working hours. We encourage users to leave comments, photos, videos, and links on our social media pages. Please make sure your contributions are constructive, relevant, suitable for any age and respectful of others. Material posted by users of our social media pages does not necessarily reflect the opinions or ideals of the Regenda Group, its employees or affiliates. We will review and remove any posts that bully, intimidate, or harass others; are hateful, threatening or pornographic; incite or contain violence or nudity; are unlawful, misleading, malicious or discriminatory. We will try to help on the first message. If the message does not require a reply or a person continues to contact us multiple times or over several days without engaging with our offer of help, we may not respond. In some circumstances we may block the user, for example if someone breaks our house rules.